评分3星，满分5星

由 RolandK 发表于 May 6, 2025 ·

owl support was not satisfying for me.

access to shared mailbox suddenly stopped working, i'm getting "The specified object was not found in the store., The store ID provided isn't an ID of an item" and asked support for help but never got a reply, not even asking after a second time

will consider cancelling my subscription


EDIT: answer to the answer below (as i cannot reply to that):

thank you. i can understand that.
but if support is on best effort basis and cannot be expected for paying customers, you should inform about that at https://www.beonex.com/owl/

"help! problem - solution - contact support" my raise false expectations. what else could i do if something stops working i need ?

Furthermore, if shared mailboxes is an experimental/unsupported feature, you should also please denote that appropriatly somewhere not too hard to find.

this feature was the reason why i bought your plugin, and i wouldn't have done that if i knew it's "free extra" or "beta" feature without support.

the mailbox is shared with me, as i can access it in new outlook desktop client and in outlook web. i checked in exchange admin center and my user account is added there for delegated access.

oh, and not forget to mention - i can access the headlines of the messages from the shared accounts. but not open the body. so this can't be a "mailbox is not longer shared with me" problem

作者 Beonex (开发者) 日期 May 6, 2025 ·

You pay for what the addon description here on this page and our website says. Anything else is a free extra.

Support is *not* included in the price. This would be impossible for 10 Eur per year. We offer support only on an best-effort basis.

The error that you see comes from your server. The error message suggests that the mailbox may no longer be shared with you, that's may be why access to the emails fails. There may be other reasons, but we cannot know. This is all we are getting from your server, so we merely pass this on to you what your server says.

Update:
You said it worked first and then stopped working, right? There was likely a change on your server that broke it.

But I don't know what this change is, because it's not our server. We'd be happy to fix it, if you can give us the needed technical information to know why it suddenly fails and what your server expects us to do. Given that we don't have your account, it's hard to find out for us.