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Holding down CTRL or CTRL+SHIFT does nothing.
Instead of "holding down CTRL SHIFT" to collapse/expand all, maybe a hotkey like "E" and "C" would be better.
This addon would rule if it weren't for that. Since I don't have a mouse most of this time, the fact that the hotkey doesn't work makes it unusable, and I need to actually disable it (since there is no workaround either).
Also, double clicking on any part of the line of the quoted text to expand it might work too. (Even with a mouse, I have a very hard time aiming at the tiny "+" icon)